Terms & Conditions

*Eligibility*
Only products purchased directly from our official website or authorized distributors are eligible for exchange.
We accept exchanges only for unopened and unused products in their original packaging. Personalized, used, or damaged products after delivery cannot be exchanged.

*Timeframe*
You may initiate an exchange within 7 days from the date of purchase.
Please ensure that the product for exchange reaches us within 3 days from the date the exchange request is approved.

*Exchange Process*
To initiate an exchange, please contact our customer support team via WhatsApp DM, or by emailing support@tenetluxuryskin.com.
When contacting us, provide your order number, WhatsApp number or IG handle, reason for exchange, and any relevant details.

Our customer support team will guide you through the exchange process and provide you with an exchange authorization if eligible.
Carefully package the item to be exchanged, including all original components. We recommend using a tracked shipping method to ensure safe delivery.

Exchange shipping costs will be the responsibility of the customer, unless the exchange is due to our error.

*Refunds*
Refunds will not be provided for exchanges. If the new item selected for exchange has a lower value, the price difference will not be refunded.

*Terms & Conditions/Damaged or Incorrect Item*
If you receive a damaged or incorrect item, please contact our customer support team immediately.
We will guide you through the exchange process and arrange for a replacement.
Please note that our exchange policy is subject to change without prior notice. For the most up-to-date information, we recommend reviewing the policy on our website or contacting our customer support.